Support

      FAQ

•  

• Registration Assistance

  How long does it take to get my Serial Number?
  Your Serial Number will be obtained immediately after your payment.

• Is my registration secure and confidential?
  Absolutely! Your personal information and email are never shared with any other organization whatsoever we take confidentiality very seriously. Our registration process and payment pages are 100% secure.
  
  What if I have paid for the program, but still not received the serial number?
  Hopefully you've received the Confirmation Email including your SN sent by our Auto Reply Email System within several minutes after your payment. In case you haven't got it in time, it might be blocked by the anti-spam filters. Please check your junk or spam folder. Should you have any further questions, please contact us at: support@mp3freedownloader.com. We guarantee an answer within 1 working day at the very most!
  
  I want to install the purchased program on a new computer instead of the old one. What should I do ?
  In that case, we suggest you first uninstall the program from the current computer then install it on the new PC and activate it using your SN.

  Order Information

  Why MP3 Free Downloader PRO is cooler?
  Surely you can download 5 songs each day for free via the trial version of MP3 Free Downloader. But if you get an SN, you can download songs at your will with no limitation. Other benefits including downloading higher bitrate MP3, advanced search enabled, batch downloads, etc.
  
  How to order it?
  Secure Online Ordering - Recommended
  Instant Delivery! By Secure Online Ordering (Credit Card or PayPal), you could receive Serial Number via email within several minutes after your payment.

  Payment & Refund

  How much does MP3 Free Downloader PRO cost?
  MP3 Free Downloader is now at 25% discount, available for at lowest $29.95. If you're not ready to buy, you can download and try it for free.
  
  What is your Refund Policy ?
  You have a 30-Day Money Back Guarantee from your day of purchase.
  
  Let's say I request a refund. How long can I get my money back?
  It will take 3~7 business days for the credit to appear on your account after the refund request has been approved.

   General Information

  Is MP3 Free Downloader safe ?
  Yes! It does not collect any personal information and is completely "spyware"-free and "virus"-free.
  
  Is that legitimate?
  Absolutely YES! There are large numbers of Free Legal Music Sources on the Internet. MP3 Free Downloader can help you find them more easily by searching the public video and audio websites. Download now, enjoy your legal rights and interests!
  
  Can I find the newest released singles?
  Sure, you can get almost any music you want, no matter your old favorites or the newest released singles.
  
  Do I need to pay for upgrade?
  No, you are entitled to any updates to the products after your registration, i.e., all the updated versions are free.
  
  What kind of support can I expect?
  Our support team will answer your questions as soon as possible. We guarantee an answer within one business day at the very most!
  

  Technical Troubleshooting

  How can I download a song?
  Locate the song name in the search engine. Click on the "Download" button to start downloading.
  
  In which file format the downloads is to be?
  Music files are in the standard MP3 file format and can be played by any portable devices such as iPod, iPhone, etc.
  
  Shall I connect to the Internet to listen to my music?
  No. The downloaded music files allow you to enjoy them online or offline, wherever you want.
  
  How do I uninstall the MP3 Free Downloader program?
  The software has a built-in uninstall tool.
  Please go to Start Menu->All Programs->MP3 Free Downloader->Uninstall MP3 Free Downloader. You'll uninstall it easily and quickly.
  
  How come MP3 Free Downloader told me that I had reached the limit of downloading songs for today?
  Sorry, in order to allow all of our users to enjoy fast and FREE downloads, we have to limit each user within downloading 5 songs everyday. We also provide a PRO Edition of MP3 Free Downloader which can download MP3 with NO LIMITS.